Fenway Health Creates Vaccine Ambassador Program to Aid in COVID-19 Vaccination Efforts

COVID-19 Vaccine Photo

The old adage that “it takes a village” has never been truer than during the challenges of the COVID-19 pandemic. As vaccinations efforts ramp in Massachusetts, Fenway Health Patient Services staff members have been working diligently to contact and schedule patients who are eligible for the COVID-19 vaccine under current Department of Public Health (DPH) guidelines. Our Medical team has administered well over 1,000 vaccine doses to patients since February and those numbers continue to grow as more groups become eligible in the state.

To aid our Patient Services and Medical staff during this unprecedented moment in pubic health, Fenway Health has created the Vaccine Ambassador Program. Under the program, non-medical staff members from across Fenway volunteer to serve as Ambassadors during COVID-19 vaccination clinics. Ambassadors greet patients as they arrive for their scheduled appointments and assist them in filling out pre-vaccination paperwork, explain how the vaccination process works, and answer any questions patients may have about the vaccine and potential side effects.

With the help of these Ambassadors, Patient Services staff members are able to spend more time on patient outreach and our medical providers are able to focus entirely on administering vaccinations and caring for our patients. This is truly a team effort across the organization. Dozens of employees from a wide range of departments within Fenway Health, The Fenway Institute, and AIDS Action have already served as ambassadors, and we anticipate many more volunteering in the weeks ahead.

We’d like to thank everyone who is working so hard to bring these lifesaving vaccinations to our Fenway Health patients and continuing to go above and beyond to keep our community safe.

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