Fenway Health’s Behavioral Health (BH) Department would like to share some updates about the way we are able to care for the important needs of our community.
As noted in a recent Boston Globe article, there is a long wait for primary health care and health services throughout the state. This is the result of extremely high demand – fueled in no small part by the COVID-19 pandemic – coupled with a shortage of medical and behavioral health clinicians.
Fenway Health has been significantly impacted by these constraints and we recently took steps to ensure resources are available to better meet the needs of our patients and more quickly move people off the Behavioral Health wait list into care.
We are happy to share the news that we have significantly reduced our patient waiting list and are no longer capping therapy sessions for BH patients at 12 visits.
The following policies still remain in effect:
Thank you for your patience and understanding, and for allowing us to be your health care home. If you have any questions or concerns, please do not hesitate to contact us. Please email Frank Fleming at email@example.com.
An activation code will automatically be sent to your email on file prior to your first office visit.
You can also request a code by calling our office and asking one of our staff members to assist:
You can sign up without an activation code by selecting the option below:
Please note: If you sign up without an activation code, there is some lag time with information such as your primary care provider populating.
If you need assistance, then reach out to our MyFenway team at firstname.lastname@example.org or by calling 617.927.6194.
We are still in the process of bringing over data from our previous electronic medical records.
While we continue to merge information from our previous electronic medical record over to Epic, you may notice your medication list is not complete on MyChart. Until this information is updated, if you need to request a refill, we encourage you to send a “non-urgent message” to your provider through MyChart rather than using the medication refill feature. Please include the name of the medication, dosage information, and preferred pharmacy.
If you do not have access to MyChart or you have an urgent medication refill request, please call our Refill Line at 617.927.6333. Please allow 3-5 days processing time.
As we continue to migrate data from our previous electronic medical records, we are working on updating each patient’s care team. This process is ongoing.
When linking accounts, please search for Fenway Health. If Fenway Health does not populate as an option, search for Community Technology Collaborative.
The reason for this is Fenway was part of a group of 12 area community health centers known as the Community Technology Collaborative that switched to Epic.
Please see the below videos on how to link your accounts.
Friendly reminder for Telehealth Visits
With our move to Epic we have also changed telehealth visit platforms from Zoom to Doximity. You will now be receiving the link to your visit via a text message from caller ID 882-86. You will receive the text as soon as your provider is ready to start the visit.
Please keep your eyes open for the text message at the time of your scheduled visit to ensure you connect with your provider.
Learn more about how to use the new Doximity tool we will be using to manage telehealth appointments.