Whether it’s about your visit, the care you received, or our customer service.
If you have any questions about this Notice, please contact our Privacy Officer at the number listed at the end of this Notice.
Each time you visit a healthcare provider, a record of your visit is made. Typically, this record contains your symptoms, examination and test results, diagnoses, treatment, a plan for future care or treatment, and billing-related information. This Notice applies to all of the records of your care generated by your Fenway Health provider.
Fenway Health is required by law to maintain the privacy of your health information and to provide you with a description of our legal duties and privacy practices regarding your health information. Our current Notice will be available in the main reception area and on our website at www.fenwayhealth.org. The Notice will include the effective date and version. In addition, at your initial visit, we will make our best effort to provide you with a copy of this notice and we will request you acknowledge receipt of the Notice with your signature.
We are required by law to abide by the terms of this Notice and notify you if we make changes to this Notice, which may be at any time. Changes to the Notice will apply to your medical information that we already maintain as well as new information received after the change occurs. You may also request a revised Notice at your next appointment or appropriate visit. This Notice will also serve to advise you as to your rights with regard to your medical information.
The following categories describe examples of the way we use and disclose medical information. These examples are not meant to be exhaustive, but rather to describe for you the types of uses and disclosures that may be made:
As a covered entity under HIPAA, Fenway Health permits the sharing certain types of health information for treatment and care continuity purposes. Fenway Health medical providers occasionally access health information exchanges, such as Hospital Connect, the Mass HIway, Prescription Monitoring Program, and Dr. First medication history lookup through Athena Health, our electronic health record. These information exchanges are secure ways of sending or obtaining health information on a strict need to know basis in order to provide you with high quality clinical care and to coordinate your care in an efficient way. While access to some health information systems like the Prescription Monitoring Program are mandated by state and federal law, patients are able to opt out of other systems at any time by sending your request in writing to email@example.com.
We also may use and disclose your health information as set forth below. You have the opportunity to agree or object to the use or disclosure of all or part of your health information in these instances. If you are not present or able to agree or object to the use or disclosure of the health information (such as in an emergency situation), then your clinician may, using professional judgment, determine whether the disclosure is in your best interest. In this case, only the information that is relevant to your health care will be disclosed.
There are other circumstances in which we may have to use or disclose your protected health information, even without your consent or authorization. These situations include:
Set forth below is a statement of your rights with respect to your protected health information and a brief description of how you may exercise these rights.
In accordance with Massachusetts General Law c.111, §70 Fenway Health maintains health records for a period of 20 years after the discharge or the final treatment of the patient to whom it relates. Following this period records may be destroyed after notifying the Department of Public Health, in accordance with regulations, that records will be destroyed.
If there is an unintended disclosure of your information you will be contacted with details of this breach. We are also required to notify the Secretary of Health and Human Services that a breach occurred, however, your protected health information will not be included in that initial breach report. If the unintended disclosure of your information was part of a breach that involved five hundred or more individuals, we would also be required to notify the media.
If you believe your privacy rights have been violated you may file a complaint with us by contacting our Privacy Officer, Dana Longobardi at 617.927.6006 or email firstname.lastname@example.org. You can also contact the Secretary of the Federal Department of Health and Human Services. All complaints must be also submitted in writing. You will not be penalized for filing a complaint.
Other uses and disclosures of medical information not covered by this Notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time. If you revoke your permission, we will no longer use or disclose medical information about you for the reasons covered by your written authorization. However, we are unable to take back any disclosures we have already made with your permission and we are required to retain our records of the care that we provided to you.