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Fenway Health is not affected by the Microsoft IT Outage. We are open for patient appointments and other normal operations on 7/19/2024.

Programs & Services

Our primary goal during this transition is to make sure clients continue to receive the services they need. Public funding for these programs is not going away and we are working closely with our funders and community partners to transition these programs to trusted organizations who are well positioned to continue providing these services.

We are making these changes as we continue to adapt to a post-pandemic healthcare environment challenging the industry here and across the country.

  • The decision to transfer some of our services to other agencies will help ensure the future of those programs and is not a reflection of our commitment to our clients or their families.
  • We are here to help you navigate these changes over the next few weeks and to connect clients with other community agencies and resources that can offer assistance moving forward.
  • Our goal is to make sure clients continue to receive the services they need.
  • We will share more information about how clients can work with those new agencies as soon as we can.
  • Staff and providers here at Fenway will continue to work with and refer clients to those programs.
  • We will regularly update our website and client-facing materials to communicate the current state of programs, services, and referrals to other organizations.


Please talk with program staff if you have questions about services you are currently receiving. As these programs wind down here at Fenway, they will need to stop taking on new clients. We will share information on becoming a client at these new agencies as soon as we can.

Here are some resources that may be helpful in the meantime:


These changes do not mean AIDS Action is closing. Our Access Drug User Health program, sexual health and HIV/STI services, and community health workers who offer health navigation and connection to care are all still here to help if you need them.

At AIDS Action, we take a comprehensive approach to HIV prevention and care, and it works. Since 2000, we’ve helped reduce new HIV diagnoses in Massachusetts by 41%, saving the state more than $1.8 billion in HIV-related healthcare costs.

Our programs are designed for those most vulnerable to HIV/AIDS. We empower our clients to live better lives by engaging with them to create practical, workable strategies to reduce their risk of HIV infection. We also assist clients with getting tested for HIV and obtaining medical care, and access to other supportive services.

We go beyond the basics of providing safer sex kits and HIV meds, and work face to face with the people most affected by HIV. We understand their complex needs and how these needs impact their health.

If you’re trapped in an abusive relationship, it can be hard to insist on using condoms.

If depression or addiction take charge of your life, it can be hard to focus on your health.

These experiences are all too common for the thousands of people we work with, most of whom have incomes of less than $10,000 a year. That’s why we provide comprehensive support services to help HIV-negative people stay negative and to keep HIV-positive people in good health. As a result, our clients are more likely to know their HIV status, connect with the health care system, and keep themselves and their families safer from HIV infection.

Questions? Call us at 617.437.6200 or email [email protected].

Client records for public health programs are maintained by the Medical Records Department. If you would like to request your records for these programs (i.e. Legal, Housing, AIDS Action), please reach out to the Medical Records Department via email at [email protected].

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