Whether it’s about your visit, the care you received, or our customer service.
During the pandemic, state and federal agencies waived many requirements to allow telehealth to be delivered across state lines. This flexibility allowed patients and providers to remain connected while safely adhering to all COVID-19 restrictions and protocols. As COVID conditions improve, some states’ telehealth regulations and rules are changing. These changes mean that as of August 31, 2021, we will no longer be able to schedule telehealth visits for patients located outside of Massachusetts. Read more.
To provide efficient, convenient, high-quality care close to home, Fenway Health offers telehealth visits.
Beginning on April 13th, you will be able to schedule video visits with your medical provider.
Telehealth is the use of digital communication technologies, like smartphones, tablets, and computers, to access and manage your health care away from your healthcare provider’s office.
Telehealth is safe, easy, convenient, and confidential.
Fenway Health is using Doximity, which is a HIPAA secure platform. Your information is secured and protected.
Lifeline Program: Subsidized Phone and Internet Service
In order to help those with limited phone and internet service access crucial medical care provided using telehealth communications during the COVID-19 crisis, federal and state government agencies have increased support for the Lifeline program—a free or low-cost telephone and internet services for those in need.
All MassHealth members are eligible to participate in the Lifeline program. You may also qualify if you receive certain state of federal benefits such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, and more. You may also qualify if your household income is at or below 135% of the federal poverty guidelines.
Assurance Wireless (partnership with Virgin Mobile), SafeLink Wireless (partnership with TracFone Wireless), and StandUp Wireless. Verizon is the home phone and broadband service provider for the state
Department of Telecommunications and Cable’s Hotline
For assistance in applying or to get support with any challenges in the process call the Department of Telecommunications and Cable’s hotline at 800-392-6066, for assistance in applying or to get support with any challenges in the process.
You will receive a text message reminder from Fenway Health 24 hours prior to your scheduled appointment.
If you want to use a tablet or a smartphone, you most likely do not need to do anything beforehand- Doximity works with the Web Browser on your Smartphone or computer. Here are supported browsers.
If you want to use a Windows or Mac computer, these are the available browsers:
With our move to Epic we have also changed telehealth visit platforms from Zoom to Doximity. You will now be receiving the link to your visit via a text message from caller ID 882-86. You will receive the text as soon as your provider is ready to start the visit.
If you receive the following message ‘Your internet connection is unstable’, we suggest that you leave the video call and try rejoining to see if that resolves the issue.
Once your healthcare provider connects with you, you will be able to see and hear your healthcare provider just like you were in a traditional office visit. Based on this interaction, your healthcare provider will assess your condition and make recommendations for your ongoing care.