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Telehealth/Doximity Guide

Important Changes to Out of State Telehealth

During the pandemic, state and federal agencies waived many requirements to allow telehealth to be delivered across state lines. This flexibility allowed patients and providers to remain connected while safely adhering to all COVID-19 restrictions and protocols. As COVID conditions improve, some states’ telehealth regulations and rules are changing. These changes mean that as of August 31, 2021, we will no longer be able to schedule telehealth visits for patients located outside of Massachusetts. Read more.

To provide efficient, convenient, high-quality care close to home, Fenway Health offers telehealth visits.

Beginning on April 13th, you will be able to schedule video visits with your medical provider.

Need to join a telehealth call from your computer?​

Prefiero leer la guía de telesalud en español?

Frequently Asked Questions

Telehealth is the use of digital communication technologies, like smartphones, tablets, and computers, to access and manage your health care away from your healthcare provider’s office.

Telehealth is safe, easy, convenient, and confidential.

Fenway Health is using Doximity, which is a HIPAA secure platform. Your information is secured and protected.

Any Fenway Health patient who has a smartphone, tablet or computer with video/audio capabilities and a stable internet connection. Call Fenway Health to learn if your next healthcare provider visit is suitable for Telehealth and schedule/modify your Telehealth appointment. Patient registration or to make a medical appointment:
  • Ansin Building at 1340 Boylston Street: 617.927.6000
  • Fenway: South End at 142 Berkley Street, Boston, MA: 617.247.7555
  • Sidney Borum, Jr. Health Center: 617.457.8140

Patient registration or to make a behavioral health or addiction recovery & wellness appointment:
  • Behavioral Health Intake Line: 617.927.6202

Dental services: Call 617.927.6127
Teledental services may be available for some patients who are in need of urgent care. These include but are not limited to:
  • Evaluation of symptoms related to pain, bleeding, swelling, possible infection, trauma, and limited opening
  • Evaluation and referral to a dental specialist if needed
  • Information and education regarding home care and proper management of symptoms
  • Review of Invisalign Clear Aligners

Our dentists will determine which patients are appropriate candidates for teledental visits.

Lifeline Program: Subsidized Phone and Internet Service

In order to help those with limited phone and internet service access crucial medical care provided using telehealth communications during the COVID-19 crisis, federal and state government agencies have increased support for the Lifeline program—a free or low-cost telephone and internet services for those in need.


All MassHealth members are eligible to participate in the Lifeline program. You may also qualify if you receive certain state of federal benefits such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, and more. You may also qualify if your household income is at or below 135% of the federal poverty guidelines.

Eligible Providers

Assurance Wireless (partnership with Virgin Mobile), SafeLink Wireless (partnership with TracFone Wireless), and StandUp Wireless. Verizon is the home phone and broadband service provider for the state

Department of Telecommunications and Cable’s Hotline

For assistance in applying or to get support with any challenges in the process call the Department of Telecommunications and Cable’s hotline at 800-392-6066, for assistance in applying or to get support with any challenges in the process.

Click here for the full report from MassHealth (from 5/14/2020)

We Believe That Everyone Deserves Access To High-Quality, Affordable Health Care
Has your employment situation recently changed? Are you currently uninsured? If you live in MA, we can help you enroll in insurance. We can also talk to you about our sliding fee schedule. Call us at 617.927.6000. No one is denied care based on ability to pay.
How to Prepare for your Telehealth Visit

Step 1

You will receive a text message reminder from Fenway Health 24 hours prior to your scheduled appointment.

Step 2

If you want to use a tablet or a smartphone, you most likely do not need to do anything beforehand- Doximity works with the Web Browser on your Smartphone or computer. Here are supported browsers.

iOS Mobile Device: Safari (only iOS 15 & up are supported)

Check your iOS version.

Android Mobile Device: Google Chrome and the latest version of Android.

Check your Android version.

If you want to use a Windows or Mac computer, these are the available browsers: 

  • MacOS Desktop: Chrome, Safari, Firefox, Edge (Chromium)
  • Windows Desktop: Chrome, Firefox, Edge (Chromium)

How to join a Dialer video call from your computer.

Step 3

After installation, you can test your connection to Dialer.

How to connect to your Telehealth visit

Step 4

With our move to Epic we have also changed telehealth visit platforms from Zoom to Doximity. You will now be receiving the link to your visit via a text message from caller ID 882-86. You will receive the text as soon as your provider is ready to start the visit.

Step 5

Follow the link in the text message through your mobile device or your computer.

Step 6

You will be asked to enable you audio and video. If you are having issues, please follow the guide here.

Step 7

If you receive the following message ‘Your internet connection is unstable’, we suggest that you leave the video call and try rejoining to see if that resolves the issue.

How the visit works

Step 8

Once your healthcare provider connects with you, you will be able to see and hear your healthcare provider just like you were in a traditional office visit. Based on this interaction, your healthcare provider will assess your condition and make recommendations for your ongoing care.

How to prepare your device/computer for a Telehealth visit?
  • You can use almost any mobile device or a computer as long as it has:
  • It is best to restart your computer frequently (daily or every few days) for it to run more efficiently.
  • Before your telehealth visit, close any unnecessary programs and applications that could be slowing down your mobile device/computer.
  • Install recommended updates for your mobile device/computer from trusted sources, such as Microsoft and Apple. Having up-to-date software helps prevent compatibility issues.
  • Locate your volume control on the mobile device/computer you’re using. You might need to adjust your volume or mute/unmute during the visit.
  • If possible, use a wired (Ethernet) network connection on your computer instead of Wi-Fi to ensure the best connection for your visit.
How to prepare your environment for a Telehealth visit?
  • Make sure that you’re in a quiet environment; close any doors and shut any windows to prevent background noise from disrupting your visit.
  • Sit in a location without windows or bright lights behind you to allow your healthcare provider to clearly see you. 
  • Sit a comfortable distance from the camera so your healthcare provider can clearly see you.
  • Place your mobile device/computer on a flat surface (such as a table or desk) that allows you to have the camera steady and prevents the speakers/microphone from being blocked.

Watch the videos below to learn more about our Telehealth services:

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