Fenway Health Quality & Safety

It is our goal to be the health care provider of choice to our community. To help you feel confident in the care you receive at Fenway, in this section we describe our efforts to ensure we provide you with high quality, safe, effective care.

Adhering to National Standards for Quality & Safety

Fenway Health is accredited by the Joint Commission, an independent, non-profit, organization that accredits and certifies more than 20,000 health care organizations in the U.S.  Fenway meets the Joint Commission’s nationally recognized standards for safety and quality.

Fenway Health and Fenway South End are also recognized by the National Committee for Quality Assurance as Patient-Centered Medical Homes (PCMH). In the PCMH model, we use a team-based approach to deliver comprehensive, coordinated, patient-centered, evidence based care.

Once again in 2018, Fenway Health is proud to have been named an LGBT Healthcare Equality Leader in the HRC’s annual Healthcare Equality Index (HEI). Leader status is awarded to healthcare facilities that attained a score of 100 in the HEI. This status is a reflection of Fenway’s commitment to providing culturally competent healthcare of the highest quality to everyone who walks through our doors.

Customer Feedback

We welcome and appreciate your feedback regarding your experiences. Please use this form to report concerns about your care, as well as any compliments or suggestions.

Ansin Building

Fenway: South End

Sidney Borum, Jr. Health Center

Providing Evidence-Based Preventive and Chronic Disease Care

Since 2016, Fenway has been recognized for the integration of Behavioral Health services within Primary Care.   Fenway South End became the first practice in the Commonwealth of Massachusetts certified by the Health Policy Commission as a PCMH-PRIME practice. Today, Fenway holds a Distinction in Behavioral Health Integration from NCQA. This distinction is awarded for meeting a set of standards developed with input from clinicians and industry best practices that address whole-person care in the primary care setting.

As a Federally Qualified Community Health Center, Fenway Health reports Quality Performance data to the Health Resources and Services Administration (HRSA) annually. This report is called the Uniform Data System (UDS) and includes data describing patient demographics and characteristics, as well as clinical quality and cost data. Fenway’s UDS Clinical Quality Data is shared publically, along with all other health centers in Massachusetts, and across the country.  The link below will bring you to the web page with Fenway’s recent data:

Fenway UDS Report and Clinical Quality Data

HRSA - Advancing HIT for Quality 2021 Awardee

In 2021, HRSA awarded Fenway Health a badge for Advancing Health Information Technology (HIT) for Quality. This badge recognizes health centers that meet criteria to optimize HIT services that advances telehealth, patient engagement, interoperability, and collection of social determinants of health to increase access to care and advance quality of care.

Massachusetts Health Quality Partners (MHQP) provides Clinical Performance and Patient Experience Data for Fenway Health and Fenway South End.  Follow the links below to see how we compare with practices in Massachusetts.  This data is reported by health insurance plans.

Fenway Health Ansin Location MHQP Data

Fenway South End Location MHQP Data

Comprehensive HIV/AIDS Care

Through the Ryan White HIV/AIDS Program, Fenway provides comprehensive primary care to people living with HIV, regardless of their ability to pay. HIV care is integrated with Primary Care services to make sure all patients receive the same level of care coordination and support.

75.6% of patients have HIV viral loads that are suppressed below 200 copies/mL . This test measures the number of HIV particles in the blood. Viral loads below 200 indicate that the virus is not actively replicating and the risk of disease progression is low.

69% of patients have a CD4 count above 200 cells/mm. CD4 counts measure the amount of cells that fight infection, they are also known as T-helper cells. Keeping cell counts high reduces the patient’s risk of complications due to HIV.

98.6% of patients are prescribed Antiretroviral (ART) Medications. ART cannot cure HIV, but HIV medicines help people with HIV live longer, healthier lives.  ART also reduces the risk of HIV transmission

87% of patients who were first diagnosed with HIV by health center staff during the measurement year were seen for follow up treatment within 30 days of diagnosis.

Data Source: Fenway’s 2020 Ryan White Services Annual Report and 2020 Uniform Data Set report.

Understanding Your Experience

We survey patients about their experience at Fenway using Press Ganey.  Patients may receive a survey by email after a visit with one of our Medical providers.  We use this information to understand the care experience from our patient’s perspective and to find ways we can improve. The table below includes recent data on patient experiences reported from this survey.

Click here to provide us with feedback or suggestions at any time using our online feedback form.

Survey Section

Communication of Lab Tests
Access to Care
Provider Communication Quality
Overall Assessment

2019 Mean Score

85.7
84.1
92.7
93.9

2020 Mean Score

84.4
88.9
93.0
92.8

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