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Behavioral Health Providers

Welcome to Fenway Health’s Behavioral Health Department

Fenway Health’s Behavioral Health (BH) Department would like to share some updates about the way we are able to care for the important needs of our community.

As noted in a recent Boston Globe article, there is a long wait for primary health care and health services throughout the state. This is the result of extremely high demand – fueled in no small part by the COVID-19 pandemic – coupled with a shortage of medical and behavioral health clinicians.

Fenway Health has been significantly impacted by these constraints and we recently took steps to ensure resources are available to better meet the needs of our patients and more quickly move people off the Behavioral Health wait list into care.

We are happy to share the news that we have significantly reduced our patient waiting list and are no longer capping therapy sessions for BH patients at 12 visits.

The following policies still remain in effect:

  • All BH patients 18 years or older need to also have a Primary Care Physician at Fenway. This has been our longstanding policy for most of our adult patients and will allow us to ensure that all clients have access to the most comprehensive care across their entire patient experience. It will also make for better communication between BH providers and medical teams for a smoother patient-centered care plan. This change brings Fenway in line with the standards for most community health centers.
  • Out-of-state patients can no longer access virtual appointments and will need to meet with their provider in person. This is due to state licensure laws. Fenway Health is not licensed to provide services outside of Massachusetts, and pandemic exceptions to these regulations have expired.


Thank you for your patience and understanding, and for allowing us to be your health care home. If you have any questions or concerns, please do not hesitate to contact us. Please email Jean McClurken at information@fenwayhealth.org.

Fenway Health’s Behavioral Health team operates under an Episodic Model of care. Episodic care refers to time limited treatment that encourages an individual to actively engage in therapy through dynamic movement. The focus of this movement through care is the building of skills and finding solutions. This works well for those with clear goals and high motivation.

The arc of treatment is made up of three phases:

  1. Beginning phase
  2. Middle phase
  3. Graduation phase

Beginning Phase

The beginning phase is focused on identifying clear goals of treatment. As such, treatment planning is essential because it helps the patient and provider focus care in a way that supports clear goals, movement, and resolution. In this phase, the provider works with the client to identify 1–3 areas of focus, noting that not all issues an individual comes to therapy with may be resolved within an episode.

The provider outlines structure and mapping around the treatment experience, which includes the setting of a graduation goal in order to optimize sessions and time between sessions. The provider may begin treatment planning with the client by asking clear questions about their goals for care.

Middle Phase

The middle phase focuses on learning and implementing skills through a strengths-based approach. This evidenced based approach builds on an individual’s unique strengths and knowledge that they bring with them as experts in their own lives.  As behavioral health providers, our responsibility is to support clients as they build skills, increase self-understanding, and conclude each episode of care with confidence in their ability to actively engage in living.

Graduation Phase

We actively support individuals to ready themselves for graduation by using active engagement in sessions and skills practice between sessions. We support and encourage our patients to increase their proficiency, confidence and test the sustainability of their efforts in order to create readiness to conclude their episode of care and return to their active living. We believe that doing intentional termination work is an essential part of therapy as often, individuals do not get to experience planned conclusions of relationships. At the time of graduation, folks are educated about their ability to return for a future episode of care if or when they need it.

Accepting All New Patients
Department: Behavioral Health
Location: 1340 Boylston Street
Languages: English
Accepting All New Patients
Department: Behavioral Health
Location: 142 Berkeley Street – Fenway: South End
Languages: English, Spanish
Accepting All New Patients
Department: Behavioral Health
Location: 1340 Boylston Street
Languages: English
Accepting All New Patients
Department: Behavioral Health
Location: 142 Berkeley Street – Fenway: South End
Languages: English
Department: Behavioral Health
Location: 1340 Boylston Street
Languages: English

To Become a New Patient

617.927.6202

We Offer In-Person and Telehealth Appointments

Ansin Building

Fenway: South End

Sidney Borum, Jr. Health Center

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