Whether it’s about your visit, the care you received, or our customer service.
At Fenway Health, we are committed to improving the health and wellbeing of trans and gender diverse communities. Whether through our groundbreaking research in the health and wellbeing of trans people, our ongoing policy and advocacy work, or the care we provide in our own neighborhood, we work to embody our organizational mission and values through all we do with our trans and gender diverse communities.
Our integrated model of care is one example of how we continuously work to lower the barriers trans and gender diverse people face in accessing care. From their first day at Fenway Health, our providers are trained to provide all aspects of care through an affirming, trauma-informed model. We also consider hormone therapy to be a part of primary care, and all of our Internal Medicine and Family Medicine providers are happy to work with our patients towards their individual goals.
In addition to working with current and prospective patients in accessing care, the Trans Health Program offers a number of supports and services to our trans and gender diverse community members. We currently host a variety of support groups for trans and gender diverse people and their loved ones. In addition to these recurring groups, we also host regular events and informational sessions for our community, providing reliable and accessible information on a variety of topics related to about trans and gender diverse people’s health, experiences, and resources. Our program regularly works together with local health centers, hospitals, community organizations, and other similar groups to meet the healthcare needs of our trans and gender diverse communities.
Are your questions not answered here? Would you prefer to speak with someone about our care and services for trans and gender diverse people before scheduling an appointment? Sign up for an appointment in our All Access Hours! These free 20 minute appointments with our Patient Advocate are available to anyone interested in learning more about the care Fenway Health provides and the resources and supports offered through the Trans Health Program.
You can schedule these appointments using the link below, or by giving us a call at 857.313.6589.
Dear Fenway Health Patients and Clients,
As you may have already heard, on December 1, 2022, Fenway Health will transition our electronic medical record system to Epic and the MyChart patient portal. We are excited to utilize this patient-centered platform, which will provide secure and robust tools and resources to improve documentation and integration for providers, while empowering our clients and patients to take a more active role in your health and health care. You can read more about the new Epic system and MyChart patient portal here.
The switch to this new system will result in great improvements to the overall user experience for Fenway Health patients and clients. This will include greater access to view your medical records, and better tools to connect and communicate with your care team. It will also be easier to view clinical information such as lab results, schedule appointments, request medication refills, pay bills, and more.
Fenway Health is working diligently with Epic to ensure that this software, which is used by health centers around the country, is tailored to meet the needs of Fenway’s diverse patient and client community. This includes system customization to allow for the collection and visibility of pronoun data in patient electronic health records (EHRs).
Unfortunately, some of the data from our previous EHR does not transfer correctly into Epic. Because of this, our patient services team will be recollecting patient identity data in the coming weeks. During your next visit to Fenway Health, you may be asked questions regarding the name and pronouns you use. We understand that this may be confusing, stressful, and frustrating, and we ask that you bear with us as we work to ensure that our records remain as accurate as possible moving forward.
Ultimately, MyChart will empower users to have much more control over their own records. Once you receive your MyChart access, you will be able to log in to update certain demographic information such as name, gender identity, sex assigned at birth, sexual orientation, marital status, race, and others. Some of the language and options you see at the launch of MyChart may not be what you are used to; we are working with Epic to reword some of these fields to more inclusive language, and to add pronouns as an editable data field.
Please keep an eye out for additional guides to using MyChart that we will be provided specifically for trans and gender-diverse patients and clients.
This will be a period of transition for Fenway Health as we roll out these changes, and we will continue to find ways to improve our systems as everyone gets used to the new system. The implementation of Epic and MyChart will result in major long-term improvements to the way we are able to collect patient data, and will empower our patients and clients to access their own information like never before. We humbly ask for your patience and understanding as we navigate this change together.
As always, welcome your feedback and questions. Please feel free to get in touch with us by emailing firstname.lastname@example.org.
Looking for information about care, services, and resources for trans and gender diverse youth?
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