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Fenway Health is not affected by the Microsoft IT Outage. We are open for patient appointments and other normal operations on 7/19/2024.

Epic Transition

New Epic Medical Records System and MyChart Patient Portal Go Live December 1, 2022

Fenway Health patients will notice some exciting changes to our online patient portal and improved patient care when we switch to a new Epic Electronic Health Records system on December 1, 2022.

Fenway is part of a group of 12 area community health centers known as the Community Technology Collaborative that will be switching to Epic, a best-in-class confidential, patient-centered platform that will allow us to have a single fully integrated system to better manage patient care. This move will help the health center achieve major goals and objectives including improving patient care, enhancing the care team experience, improving care coordination, and operating more efficiently.

The move to Epic will also give patients access to the MyChart patient portal, which will replace our MyFenway and MyBorum portals. MyChart is accessible through an app and website and will provide better access to your information. You will be better able to connect and share information, view clinical information, schedule appointments, request refills, pay bills, communicate with your healthcare teams, and much, much more.

It is our goal for this new system to help us provide a more patient-centered care experience.

Don’t worry if you are used to typing or or have those sites bookmarked. We will forward those URLs to the new patient portal.

When MyChart launches, our goal is for it to contain the last three years of your clinical care information but some information may not be immediately available. Please log in to MyFenway or MyBorum and download any other records before December 1, 2022 that you would like to save. Emails sent through MyFenway and MyBorum prior to December 1 will not be available in MyChart.

Fenway Health will continue to maintain and have access to your complete medical record, as is required under law.

To request a copy of your medical record, please download the Medical Records Release Form (PDF) or Autorización de Fenway Health para divulgar información de salud protegida (PDF). Requests can be faxed to 617.425.5713, emailed to [email protected], or mailed it to:
ATTN: Medical Records
Fenway Health, Ansin Building, 
1340 Boylston St.
Boston, MA 02215

Which Fenway Health Departments will be switching to Epic?

The following departments will be switching to Epic on December 1st, 2022: 

  • Medical
  • Behavioral Health
  • Optometry
  • Dental
  • Public Health

How will Telehealth visits work?

Telehealth visits will be conducted using Doximity. You can learn more about Telehealth appointments with the Telehealth Visits Using Doximity guide.

Have questions? Ask us for more information or email [email protected].

Dear Fenway Health Patients and Clients,

As you may have already heard, on December 1, 2022, Fenway Health will transition our electronic medical record system to Epic and the MyChart patient portal. We are excited to utilize this patient-centered platform, which will provide secure and robust tools and resources to improve documentation and integration for providers, while empowering our clients and patients to take a more active role in your health and health care. You can read more about the new Epic system and MyChart patient portal here.

The switch to this new system will result in great improvements to the overall user experience for Fenway Health patients and clients. This will include greater access to view your medical records, and better tools to connect and communicate with your care team. It will also be easier to view clinical information such as lab results, schedule appointments, request medication refills, pay bills, and more.

Fenway Health is working diligently with Epic to ensure that this software, which is used by health centers around the country, is tailored to meet the needs of Fenway’s diverse patient and client community. This includes system customization to allow for the collection and visibility of pronoun data in patient electronic health records (EHRs).

 Unfortunately, some of the data from our previous EHR does not transfer correctly into Epic. Because of this, our patient services team will be recollecting patient identity data in the coming weeks. During your next visit to Fenway Health, you may be asked questions regarding the name and pronouns you use. We understand that this may be confusing, stressful, and frustrating, and we ask that you bear with us as we work to ensure that our records remain as accurate as possible moving forward.

Ultimately, MyChart will empower users to have much more control over their own records. Once you receive your MyChart access, you will be able to log in to update certain demographic information such as name, gender identity, sex assigned at birth, sexual orientation, marital status, race, and others. Some of the language and options you see at the launch of MyChart may not be what you are used to; we are working with Epic to reword some of these fields to more inclusive language, and to add pronouns as an editable data field.

Please keep an eye out for additional guides to using MyChart that we will be provided specifically for trans and gender-diverse patients and clients.

This will be a period of transition for Fenway Health as we roll out these changes, and we will continue to find ways to improve our systems as everyone gets used to the new system. The implementation of Epic and MyChart will result in major long-term improvements to the way we are able to collect patient data, and will empower our patients and clients to access their own information like never before. We humbly ask for your patience and understanding as we navigate this change together.

As always, welcome your feedback and questions. Please feel free to get in touch with us by emailing [email protected].

Epic is a best-in-class confidential, patient-centered Electronic Health Record platform that will allow Fenway Health to have a single fully integrated system to better manage patient care. This move will help the health center achieve our major goals and objectives including improving patient care, enhancing the care team experience, operating more efficiently, and eliminating disparities in healthcare.

Epic will improve care, communication, and patient satisfaction across our health center. Epic transforms our delivery of patient care and service by improving coordination of care and sharing across institutions and care delivery settings, leading to improved outcomes for patients. Additionally, ​with your consent, Epic allows for a single patient record that can be accessed by all institutions using Epic like our local hospitals.

Since 2019, we have been looking into ways to bring best-in-class EHR systems to health centers in a way that is affordable and supports their missions and their independence. We considered and evaluated functionality, capabilities, and long-term viability, and compatibility with regional hospitals/health systems; Epic stood out as a top-tier solution for our FQHCs. We also determined that creating an FQHC-governed operating company to implement and operate the system provided the control that we wanted.

The pandemic has put even more pressure on health centers and patients. Inefficient and outdated EHR systems add to that burden and upgrading to a new solution can be costly and overwhelming for community health centers to implement on their own. CTC’s united approach removes many traditional barriers to progress. Together, member organizations benefit from reduced costs, a collaborative process, and a coordinated community roll out. Furthermore, the Epic EHR will allow us to have a product that meets the growing demands of us to be innovative and support new models of delivering care.

As part of our transition to Epic Medical Records, we are introducing a new online patient portal which is accessible through an app and website.

MyChart will provide better access to your medical records and allow you to:

  • Better connect and communicate with your care team
  • View clinical information
  • Schedule appointments
  • Request refills
  • Pay bills
  • And much, much more

Don’t worry if you are used to typing or or have those sites bookmarked – we will forward those URLs to the new patient portal.

You can submit all feedback regarding the switch to our Patient Relations survey.

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