COVID-19 Testing | Fenway Health: Health Care Is A Right, Not A Privilege. COVID-19 Testing – Fenway Health: Health Care Is A Right, Not A Privilege.

COVID-19 Testing

COVID-19 TESTING CANCELLED - THUR, DEC. 17

Testing has been cancelled for Thursday, December 17, and appointments are being rescheduled. Please call 617.927.6000 with any questions.

We are currently conducting COVID-19 testing on Fenway Health patients who have symptoms, a known exposure, or have an upcoming surgery or procedure. There is no charge to you, but we will collect insurance information for everyone who is insured at the time of registration. 

We provide walk-up COVID-19 testing outside of our 1340 Boylston Street location. Proceed to the smaller door to the right of our main entrance when you arrive and call 617.480.0498 to check in for your testing appointment. Once you have checked in, the testing team will join you outside and conduct your test.

  • Testing is available Monday–Friday, 8 am–11:20 pm, by appointment.
  • If you think you need a COVID-19 test, please call the medical appointment line at 617.927.6000 to be evaluated and to schedule a testing appointment if required.
  • If you are not a Fenway patient or are a patient who does not have symptoms or a known exposure and would still like to be tested, you can find information on Boston area testing sites on the city’s website here and outside of Boston on the Department of Public Health website here.

COVID-19 Testing and Inclement Weather
Our COVID-19 testing and appointment schedule may be impacted by inclement weather. If you are scheduled for a test and we need to reschedule due to weather, we will notify you via text message or phone call. Weather-related changes to our schedule will also be posted on this page.

General COVID-19 Info

We are now accepting donations of cloth masks!

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COVID-19 TESTING FAQs
  • Call 617.927.6000. You will be contacted within one day with your appointment date/time.
  • Please read the important information below before reporting for your test.
  • This is an outdoor testing site that tests for active COVID-19 virus
  • This is NOT a medical clinic and unfortunately, no medical evaluations can be performed
  • This is not a walk-in clinic and is by appointment only at this time

Once someone is referred for testing, they will be contacted within 1 day to schedule an appointment date/time with directions to the testing site

  • Please ensure that you are in your car or the car of someone who can safely drive you to the appointment. If you are having symptoms, please do not take public transportation or ride apps.
  • Please remember this Quest nasal swab test and may be uncomfortable
  • Please wear a mask or face covering
  • Please bring tissues with you
  • Please bring a form of government issued identification with you
  • All patients should walk up to the door at the right of the main entrance for Fenway Health’s 1340 Boylston Street location and call to check in. If you are driving to your appointment, please find parking nearby and walk to your appointment. If you are having symptoms, please do not take public transportation or ride apps.
  • Results will be available 3–5 days after you are tested. If you have not been contacted, it is because your result is not yet available. If you are a primary care patient at Fenway you will be able to see your results on the Fenway Portal. Text messages are sent out to patients who have negative test results.​
  • Click here to create an account with Quest Diagnostics to get your results.
  • You will be provided with a handout for patients and their caregivers when COVID-19 is suspected or confirmed
  • You will be greeted by a Fenway Health staff member who will provide you with an extended length cotton swab. This is a self-swab process, so you will use the swab to collect a specimen from just inside both of your nasal passages.
  • The staff member will review the steps of this process with you and be nearby for any questions.
  • The test itself will last about 30-45 seconds.
  • The test may be a little uncomfortable and may trigger a sneeze response or cause your eyes to water.
  • You can bring tissues with you to the visit and we will have some on site as well.
  • Some bleeding may occur after the test; this is normal. If you are taking any blood thinners, you can still get the test, you will just want to be aware of any abnormal bleeding post swab.
You should not receive a bill for COVID-19 testing but if you do you can resolve the bill by following these steps:
STEP 1: Contact your insurance company to find out if there was an issue with how they processed your claim. Explain that you received a bill for COVID 19 testing.
STEP 2: If you are not able to find a resolution through your insurance company, follow up as below:
  • If you received an unexpected bill for your COVID 19 test, please call the Quest Diagnostics lab at 833. 209.8311.
  • If you received an unexpected bill for your COVID 19 telehealth visit, please call the Fenway Billing department at 617.927.6050.

If you are experiencing symptoms, please do not take public transportation or a ride share to your testing appointment.

  • We will call you with results
  • If your testing is negative, this means you likely were not infected with coronavirus
  • This is a new test and there can be small risk of false negative results and thus, if your symptoms persist or worsen please reach out to your primary care team
  • You are still at risk for getting infected with COVID 19 so we advise that you continue to take preventative measures to protect yourself to avoid exposures to coronavirus
  • We will call you with your results
  • A positive test confirms that you have COVID-19 infection and that you were recently infected with Coronavirus. If you tested positive but do not have any symptoms, you are still able to infect others. Please review these tips for keeping your friends and family COVID free.
  • Data shows that COVID-19 virus can persist in respiratory tract samples for up to 14 days
  • You should remain on home isolation for
  • 14 days from when your symptoms began AND
  • your fever has been gone for at least 3 days without the use of fever-reducing medications AND
  • your symptoms have gotten better (but may not be completely gone)
  • You should call Fenway Health immediately if you develop a fever >101 °F, difficulty breathing or shortness of breath
  • Follow these helpful home care instructions:

A nasal swab test looks for virus particles in an active COVID-19 infection whereas an antibody test looks for antibodies made by your body in response to a COVID-19 exposure or infection.

There is no specific treatment for coronavirus at this time. As with other illnesses, the best thing you can do is rest and make sure you drink enough fluids. If you have fever or pain, use Tylenol (acetaminophen) first. If Tylenol is not working you can also use NSAIDS (ibuprofen, naproxen, or other non-steroidal anti-inflammatories) as long as your doctor has not told you to avoid NSAIDs. You can also take other prescribed medicines unless you have been told not to. Do not take any medicines unless they are prescribed to you.

If you have symptoms, please stay home until your test result comes back. Until you receive your test results, or until your symptoms are completely gone, please follow the advice below:

  • Stay home. Do not leave your house except to get medical care. Do not go to work, school, public places, or stores. Do not use public transportation, like the bus or subway. Do not invite friends or family over unless absolutely needed.
  • Seek medical care. Over the next few days, you may feel better, but there may be days you feel worse. If you or a member of your household develops fever, cough, or shortness of breath, they should call their primary care team. If you think you need a visit, please call your primary care team before going to the emergency room. They will be able to give you advice over the phone. In an emergency, always dial 911.
  • Stay safe. Stay in one room of the house by yourself. Keep the window open if you can. Use a separate bathroom if you can. Wash your hands frequently with soap and water for at least 20 seconds. Avoid touching your face, mouth, eyes, and nose. Cough or sneeze into a tissue.
  • Keep things clean. Do not share kitchen items (dishes, cups, silverware) or towels/bedding with others. Clean any surfaces you touch like doorknobs, bathroom faucets, toilets, phones, lamps and light switches at least once a day.

Your family and close contacts People you live with or work with closely are at risk for Coronavirus if you have it. Your household members should stay home for 14 days from your first day of symptoms. They should not go to work or school. If you were at work or elsewhere while you had symptoms, people you were in close contact with (like sharing an office) should stay home for 14 days too.
Fenway Health: Health Care Is A Right, Not A Privilege.
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