Whether it’s about your visit, the care you received, or our customer service.
Testing has been cancelled for Thursday, December 17, and appointments are being rescheduled. Please call 617.927.6000 with any questions.
COVID-19 vaccinations at Fenway Health are currently on pause as we await updated guidance from the CDC on the administration of new vaccine formulations that are designed to better protect against current strains of the virus. We expect that guidance any day now.
In response to a recent increase in COVID-19 cases in Massachusetts, we are expanding our COVID testing hours. Our new testing hours are M-F, 8:00 AM-2:50 PM.
If you are experiencing COVID-like symptoms, we strongly recommend that you get tested, even if you are fully vaccinated and boosted.
*Please note: testing appointments have been filling up quickly. If you try to book an appointment at Fenway Health and we are fully booked, please check the City of Boston’s testing center page (Boston residency may be required) and the Massachusetts list of testing sites for a location that is convenient for you. Additionally, the state of Massachusetts has teamed up with Labcorp to provide convenient at-home COVID-19 test kits for MA residents. Click here to learn more.
Need to get your COVID-19 vaccination or booster shot? Click here.
We are currently conducting COVID-19 testing on Fenway Health patients regardless of whether or not you have symptoms.
COVID-19 Testing and Inclement Weather
Our COVID-19 testing and appointment schedule may be impacted by inclement weather. If you are scheduled for a test and we need to reschedule due to weather, we will notify you via text message or phone call. Weather-related changes to our schedule will also be posted on this page.
Once someone is referred for testing, they will be contacted within 1 day to schedule an appointment date/time with directions to the testing site
You should not receive a bill for COVID-19 testing but if you do you can resolve the bill by following these steps:
STEP 1: Contact your insurance company to find out if there was an issue with how they processed your claim. Explain that you received a bill for COVID 19 testing.
STEP 2: If you are not able to find a resolution through your insurance company, follow up as below:
Testing will often be provided at no cost to you if you have symptoms or were in close contact with a COVID-positive person. Please check with your specific insurance plan about COVID-19 testing cost coverage.
If you are experiencing symptoms, please do not take public transportation or a ride share to your testing appointment.
What to Know About At-Home COVID-19 Tests:
When and Where to Use At-Home COVID-19 Tests:
If Your Test is Positive:
Instructions for QuickVue At-Home COVID-19 Tests:
A nasal swab test looks for virus particles in an active COVID-19 infection whereas an antibody test looks for antibodies made by your body in response to a COVID-19 exposure or infection.
Whether it’s about your visit, the care you received, or our customer service.
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