The Fenway Health Behavioral Health Department is pleased to announce that starting Tuesday, September 7, we will be resuming in-person care services for new and established patients.

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Patient Visit Guidelines

As we welcome more patients back to onsite appointments at Fenway Health, we want to reassure you that we are taking precautions to maintain a safe environment. You’ll see changes like screening in our lobby and check in areas, required masks, and physical distancing measures such as floor markings, furniture spacing, and plexiglass, as well as verbal reminders. We’ve also made some changes to our patient visit guidelines. Those include:

Process for Patient Visits (Updated September, 2021)

We are updating our patient visit process to keep staff and patients as safe as possible in the face of a new surge in COVID-19 cases in Massachusetts and across the country.

  • You will receive a pre-visit text message COVID-19 screening the prior to your scheduled visit. Please complete this online COVID-19 screen so that we can ensure we are able to see you for an in-person visit. If you do not complete this screening, your visit may be converted to telehealth or rescheduled.
  • You will also be screened for COVID-19 symptoms in the lobby when you arrive for your visit.
  • If you are symptomatic for COVID-19, your appointment may be rescheduled or converted to telehealth. 
  • If you have a MEDICAL APPOINTMENT
    • After you check-in, a Medical Assistant (MA) will bring you to an exam room and take your vital signs (pulse, blood pressure, weight).
    • Once the MA leaves, your provider may call you either on your cell phone or on the exam room phone to go over your medical history. This will allow us to cut down on the amount of time you both spend in the exam room together in order to help reduce the spread of COVID-19. In other instances, your provider will enter the room to take your medical history.
    • Your provider will then join you for your exam or procedure and a follow-up conversation. Your provider may also provide you with a printed after-visit summary and any follow-up instructions.
  • If you have a DENTAL APPOINTMENT
    • After you check-in, a Dental provider will bring you to a dental operatory and provide you with a pre-procedure mouth rinse.
    • For hygiene appointments, a Hygienist or Dentist will perform the dental cleaning. For all other visits, a Dentist will perform the visit.
  • If you have an OPTOMETRY APPOINTMENT
    • After you check-in, an Optometric Tech (OT) will bring you to an exam room and may conduct the necessary pre-visit testing.
    • Your Optometrist will then join you for your exam or procedure and a follow-up conversation. Your Optometrist will provide you with your printed optical prescription(s) and any follow-up instructions.

Important In-Person Visit Tips:

  • We ask that you try to arrive for your appointment no earlier than ten minutes before it is scheduled. We aim to limit your time spent in waiting areas.
  • Parents of young children and guardians or caretakers of adults who require special assistance are welcome in our clinical spaces, but we request that other companions remain outside of our buildings if possible while your appointment is completed. This will help us better maintain physical distancing for everyone.
  • Everyone entering a Fenway Health building will be screened for COVID-19.
  • If you are coming to a clinical appointment at a Fenway Health location, we will provide a surgical mask for you to wear while you are in our space. We ask that you wear this mask instead of any cloth masks or face coverings you might have worn to travel to your appointment. If you would like to wear the mask that you came with, we ask that you place the surgical mask over your own mask.
  • While we still prioritize continuity with your care team, you may receive in-person care from staff on other care teams.
  • Our waiting rooms, restrooms, and other public spaces are all cleaned and disinfected regularly. Our exam rooms are cleaned thoroughly after every patient visit.
  • Plexiglass has been installed at our check-in counters to better protect staff and patients.

If you are experiencing a medical emergency

DIAL 911

Online Scheduling for Medical & Optometry Appointments Available

Ansin Building

Fenway: South End

Sidney Borum, Jr. Health Center

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