As we welcome more patients back to onsite appointments at Fenway Health, we want to reassure you that we are taking precautions to maintain a safe environment. You’ll see changes like screening in our lobby and check in areas, required masks, and physical distancing measures such as floor markings, furniture spacing, and plexiglass, as well as verbal reminders. We’ve also made some changes to our patient visit guidelines. Those include:
- We ask that you try to arrive for your appointment no earlier than ten minutes before it is scheduled. We aim to limit your time spent in waiting areas.
- Parents of young children and guardians or caretakers of adults who require special assistance are welcome in our clinical spaces, but we request that other companions remain outside of our buildings if possible while your appointment is completed. This will help us better maintain physical distancing for everyone.
- Everyone entering a Fenway Health building will be screened for COVID-19.
- If you are coming to a clinical appointment at a Fenway Health location, we will provide a surgical mask for you to wear while you are in our space. We ask that you wear this mask instead of any cloth masks or face coverings you might have worn to travel to your appointment.
- Where possible, we have enacted unidirectional foot traffic through our facility to prevent crossing traffic and unnecessary exposures
- The furniture in our waiting rooms has been spaced out to better enable physical distancing.
- We have also installed markings on the floor to help with physical distancing.
- Most staff continue to work remotely. While we still prioritize continuity with your care team, you may be more likely to receive in-person care from staff on other teams.
- Our waiting rooms, restrooms, and other public spaces are all cleaned and disinfected regularly throughout the day. Our exam rooms are cleaned thoroughly after every patient visit.
- Plexiglass has been installed at our check-in counters to better protect staff and patients.
Returning to Massachusetts After Travel? (Please Read)
Returning to MA after travel
A number of states have issued travel restrictions to help decrease the spread of COVID-19. This remains a rapidly evolving situation. At this time, the Massachusetts Department of Public Health continues to advise that all travelers returning to Massachusetts are instructed to self-quarantine for 14 days. In addition, visitors are instructed not to travel to Massachusetts if they are displaying symptoms. Health care workers, public health workers, public safety workers, transportation workers and designated essential workers are exempt from this requirement. Please visit the MA DPH website for more information.
At Fenway Health, we encourage you to follow the above DPH recommendations to keep everyone as safe as possible from COVID. This includes rescheduling your in person visit if you have engaged in any type of higher risk situation where you have not been able to wear a mask or socially distance within a group setting. We appreciate your help in keeping our staff and your community safe from COVID 19.
If you are experiencing a medical emergency
DIAL 911
Online Scheduling for Medical & Optometry Appointments Available
Ansin Building
1340 Boylston Street
Boston, MA 02215
Call the Ansin Building
617.927.6000
Fenway: South End
142 Berkeley Street
Boston, MA 02116
Call Fenway: South End
617.247.7555
Sidney Borum, Jr. Health Center
Borum patients are currently being seen at 1340 Boylston and 142 Berkeley Street. You can still call the Borum’s main number (below) to make an appointment.
